Return & Exchange Policies
Cancellation Policy
You may cancel your order before it has been processed (as soon as possible on the same day; orders received before 12pm are being processed and shipped the same day, so please cancel immediately). Refunds will be made through the original mode of payment only. Please allow for up to 45 days for the refund transfer to be completed.
Returns & Exchange Policy
Please check the delivered item carefully before signing the delivery note. Once the items have been delivered and accepted, we do not offer refunds/exchanges.
Please note that store credit or exchanges are offered on defective items only. Any defective product must be reported at the time of delivery. If any faults are found at the time of delivery, you may contact us via email or phone. Please take pictures and video of the issue and describe it as best as you can to help us understand and verify.
The O’BAO team reserves the right to check for defects and will try to repair or replace the defective product. If there is no stock available at the time, then you will receive a store credit valid for 60 days.
Please note that we do not accept the following:
- Products damaged by misuse or showing signs of wear
- Products that have been used, altered, assembled or installed (unless they are defective)
- All products must be unopened in their original packaging with all labels and tags intact.
After the order has been delivered, we do not offer a pickup service for returns/exchanges. The items must be couriered back within 3 days of delivery in order to exchange the item.
